Return, Refund & Repair Policy

This Refund, Return and Repair Policy is applicable to purchases made from and WANTSA™ Medical.

To avoid disappointment with your purchase WANTSA™ Medical recommends you read our Return, Refund and Repair Policy prior to you making a purchase from WANTSA™ Medical Online.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from WANTSA™ Medical, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact Customer Service at

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
WANTSA™ Medical and the manufacturer guarantee that:

  • goods are of acceptable quality
  • goods will match any description provided
  • any express warranties will be honoured
  • they have clear title, unless otherwise stated
  • they do not have undisclosed securities
  • that are fit for any disclosed purpose
  • the purchaser has right to undisturbed possession
  • they match the sample or demonstration model provided
Goods Damaged in Transit

If any goods arrive damaged, please contact us at as soon as possible. We will arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.


Refunds, if applicable will be processed within 7 days unless agreed otherwise.

Delivery Charges

Where WANTSA™ Medical considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to us will be at our cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting

You may also contact WANTSA™ Medical where you collected your goods, or where your goods were despatched from, and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed in your premises, please contact and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact or call 1300 962 800. Last updated: 13/11/2023